TrueVisa Privacy Notice

Effective Date: November 8, 2022

This Privacy Notice (“Notice”) describes certain data collected (“Collected Data”) by or on behalf of True Visa LLC (“TrueVisa,” “we,” “us,” or “our”) and its vendors through this website (referred to as the “Site,”) and how certain Collected Data is used and shared. If you have questions or concerns about this Notice, please contact us using the contact information set forth below. By using the Site, you also agree to our Terms of Use.

Use of the Site is subject to this Notice.  We may modify this Notice at any time. All changes will be effective immediately upon posting to the Site. Material changes will be conspicuously posted on the Site or otherwise communicated to you. By using the Site after changes are posted, you agree to those changes.

We Collect Data You Provide

Personal Information. If you elect to provide information that personally identifies you (“Personal Information”) such as your first and last name, email, mailing address, or phone number, we will collect, use, and share it pursuant to this Notice and applicable law. We may also collect other Personal Information from you depending on the specific services we are providing, such as your nationality, country of residence, passport and visa number and details, date of birth, gender, familial/relationship situation, information relating to education and qualifications, information relating to employment, ethnicity, nationality, other information connected to health, and criminal records or similar details.

Personal Information is required to use certain features and services through our Site, for example, to request information, to determine eligibility for services via our eligibility quiz, to use our chat function, contact us via email, phone, and to respond to communications from us.

Online Accounts. To create an online account, you must submit your name and email address. This data is used to populate a profile within your account.

Marketing Communications; Opt Out. If you opt-in to receive marketing communications from us, you may need to submit your name, email, and zip code. We use this data to send you promotional and other electronic communications. We may use third-party providers to deliver communications to you. You may opt out of such emails by using the unsubscribe link in the email or contacting us at help@truevisa.com with “Unsubscribe” in the subject line. To opt out of other communications, please contact us at help@truevisa.com. Opting out of marketing communications does not opt you out of transactional communications or messages essential to our services.

Feedback.  When you provide comments or feedback about our Site, the content on the Site, or our products ("Feedback"), we will not treat that Feedback as confidential, and we may use that Feedback for any purpose in our sole discretion so long as it does not personally identify you. Feedback will be used without attribution or compensation to you.

Payment Information: Purchases of services made using the Site must be made by credit or debit card. All credit and debit card information is provided directly to our PCI-compliant third-party payment processor Stripe. Any information that you provide directly to Stripe is governed by Stripe’s privacy policy. We do not directly access, handle, receive, or store your credit card,  debit card, or other financial information when you make a payment. However, we do receive your contact information and purchase information, which is governed by this Privacy Notice. We will keep a record or of your purchase.

Data Automatically Collected

IP Addresses, Cookies, & Similar Tracking Technologies. When you use the Site, we and our Site vendors use technologies such as cookies (i.e., small pieces of data stored on your device’s hard drive by your browser), web beacons, pixel tags, and similar technologies to automatically collect internet protocol addresses assigned to the computers and other devices you use, your internet service provider, device ID number, approximate geographic location, browser type, Site pages visited, websites you access before and after visiting the Site, and data related to how and when you use the Site (e.g., date and time stamps, clickstream data, and data about search terms and websites that direct you to the Site). We may combine this Collected Data with other Collected Data (including Personal Information).

The Site may use session or persistent cookies to collect and store data about your preferences and navigation to, from, and on our Site. Session cookies are used to complete transactions and for other purposes such as counting visits to certain webpages. Session cookies are eliminated when you exit your browser. Persistent cookies may be stored on your computer by your browser. When you log in, persistent cookies tell us if you have visited the Site before or if you are a new visitor.

Most browsers automatically accept cookies. You can disable this function but disabling cookies may impact your use and enjoyment of the Site.

Do Not Track Requests. Due to the automatic collection of data using cookies, we do not honor  “do not track” requests at this time.

Analytics. We may occasionally enable and implement various analytics tools, such as Google Analytics, which is an analytics tool provided by Google to collect and process Personal Information and other Collected Data consisting of certain telematics about your use of the Site. Google sets and reads cookies to collect such Collected Data and your web browser will automatically send such Collected Data, which may include Personal Information, to Google. Google uses this data to provide us with reports that we use to improve the Site’s structure and content.

We may occasionally enable and implement additional add-on services to Google Analytics, such as Demographics and Interest Reporting. Demographics and Interest Reporting uses cookies to collect data about our Site traffic by tracking users across websites and across time to provide us with analytics on our user base.

To learn more about how Google uses Collected Data, visit Google’s Privacy Notice and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics Opt-out Browser Add-on does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Sites.

Online Behavioral Advertising. We may occasionally use advertising networks and services provided by third-party vendors. These services collect data about your interactions with the Site and other websites across the internet and use such data to target personal content and advertisements for goods and services. The data collected may be associated with your Personal Information. The targeted content and advertisements may appear on the Site and on other websites and may be sent to you via email. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer’s interests and preferences, which enables the delivery of advertisements directly targeted to the consumer’s specific interests. This practice is often referred to as “online behavioral advertising.”

For example, we may use Google Ads to serve ads on our behalf across the internet and on the Site. Google uses cookies and similar technologies to collect data about your visits to the Site and your interaction with our services to generate targeted advertisements to you on other websites that you visit across the internet. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use of such data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.

To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may occasionally still see our ads.

Social Media. We are active on social media, including Facebook, Twitter, TikTok, LinkedIn and Instagram (“Social Media”).

Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Site and our Social Media pages any comments or content that you post on our Social Media pages. You agree to hold TrueVisa and its affiliates harmless and without liability for the results of any and all content you post on TrueVisa’ Social Media.

Your use of Social Media is governed by the privacy policies and terms of the third parties that own and operate those websites and not by this Notice. We encourage you to review those policies and terms.

The Site allows you to connect and share data with Social Media. These features may require us to use cookies, plug-ins, and APIs provided by such Social Media to facilitate those communications and features.

The Site may use advertising networks and services offered by Social Media to deliver advertising content. Use of these services requires Social Media to implement cookies or pixel tags to deliver ads to you while you access the Site.

Videos; Embedded Content. The Site may contain videos and embedded content provided by TrueVisa or third parties, including visible content and/or feeds scripts embedded in the Site’s code. TrueVisa and such third parties may collect data about how you interact with such content (e.g., YouTube may collect usage data on videos embedded on the Site as described in YouTube’s Notice). By watching the videos and interacting with such content, you agree to the collection and use of such data.

How We Use & Share Personal Information

Beyond the uses and sharing described above, TrueVisa and its vendors may use and share Personal Information as described below. We do not sell or rent Personal Information except as stated in this Notice and as permitted by applicable law.

Purpose Collected & Communication with You. We use and share Personal Information for the purpose for which it was collected. For example, if you contact us for support or assistance, we may use Personal Information to contact you and assist you with your request. We may use Personal Information to notify you of Site changes (e.g., changes to our Terms of Use or this Notice), and if you opt in, to send you marketing communications.

Administration.  We use Personal Information for administrative purposes, such as managing your accounts, facilitating transactions, to inform our business strategies, and to understand the Site’s demographics and user preferences.

Employees, Affiliates, and Professional Advisor.  We may share Personal Data with our employees, affiliates who have a need to know the information for our business purposes. We may share Personal Information with our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to us.

Site Management.  We use Personal Information for Site management, such as troubleshooting problems, improving the content and functionality of the Site, statistical and other analyses of the Site, and to customize the Site to you and our users.

Vendors, & Other Partners. We may share Personal Information with our third-party vendors, service providers, consultants, agents, and other partners (including Site management and hosting, marketing and public relations, identity verification, and email services) that provide data processing services to us (e.g., to support the delivery of, provide functionality on, or help to enhance the security of the Site) or otherwise process Personal Information for purposes described in this Notice or communicated to you when we collect such data. The parties described in this paragraph are authorized and may use and disclose Personal Information as needed to provide the applicable services to us.

Aggregated Data. We may use Personal Information to create anonymous aggregate data. We may use and share such aggregate data with our affiliates, vendors, and other third parties to: (1) analyze, develop, and improve the content and services that we make available, (2) inform business strategies, (3) understand the Site’s demographics and user preferences, (4) customize promotional emails and users’ Site experience, and (5) for other lawful purposes.

Security & Protection of Rights. We may use Personal Information and share it with third parties if we believe it is needed to operate the Site or to protect our rights or the rights of others, including sharing data needed to identify, contact, or bring legal action if our contracts, terms, or policies are violated or if required by law.

Business Transactions. All Collected Data is exclusively our property. If we undergo a change or contemplated change in control, acquisition, merger, reorganization, or asset sale, all Collected Data may be transferred, sold, shared, or otherwise shared with potential and actual successors, which will be bound by this Notice as it applies to Collected Data.

With Your Consent. With your consent, we may use or share Personal Information in ways not specifically described in this Notice.

Data We Do Not Intend to Collect

Children. We are committed to protecting children’s privacy. The Site is not directed at children under sixteen (18) years of age. We do not knowingly collect, use, or share data from children under 18. If a parent or legal guardian learns their child provided us with Personal Information without his or her consent, please contact us.

Data Security

We use commercially reasonable technical and organizational measures to help secure all Personal Information against loss, misuse, and alteration. While we cannot guarantee it, we use industry-standard protections to help safeguard against such occurrences. If a breach of our systems occurs, we will notify you of the breach only if and as required under applicable law.

You understand that no data transmission over the internet or a mobile device can be guaranteed to be 100% secure. While we strive to protect your Personal Information, we do not guarantee the security of Personal Information and you provide Personal Information at your own risk.

Access from Outside the United States

The Site is operated and maintained by TrueVisa from the United States and is intended solely for a United States audience. If you access the Site from outside the United States, please be aware that Personal Information will be transferred to, stored in, and processed in the United States. U.S. data protection and related laws may not be as comprehensive as those from where you access the Site.

Third-Party Sites

The Site may link to, or be linked to, websites not controlled by us. We are not responsible for third-parties’ privacy policies or practices. This Notice does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.

Access & Update Your Personal Information

To access or update your Personal Information as it exists in our records, please contact us using the information below.

Contact Us

If you have questions or concerns regarding this Notice, contact us at:

TrueVisa

2400 N. Glenville Drive, Building A

Richardson, Texas 75082

help@truevisa.com